Have you ever been so mad that you want to spit nails? This was me, yesterday.
If you’re the person who goes to the doctor once a year for your check-up, consider yourself lucky. I, unfortunately, am NOT one of those people. I go to the hospital a lot. And, to the doctor. Because Cowden Syndrome and Lhermitte-duclos Disease.
Yesterday, I was at the hospital for a blood draw. It was around 1 PM, and I had fasted all morning. When I first walked into the lab there was no one there. Not. one. single. person. Anywhere. I walked around and asked, “Is the lab closed?” And everyone assured me it was open.
When I get back to the lab, I see another person before me. She said there was finally someone there to check-us in. After a few minutes a man comes out (dressed in scrubs) and said to us, “The phlebotomist isn’t here. She’ll be back soon.”
I asked him, “What does soon mean? 1 minute or 1 hour?” I was not rude or sarcastic at all. I just had another place to be yesterday and I was watching my time.
He said it would be about 15 minutes or so. So, I waited. I watched the clock, and after waiting there for 10 minutes (plus there was another person who was before me) I decided I needed to leave. (Again, I had somewhere else I needed to be). I popped my head into the back area (as there was STILL no one at the front checking patients in) and I said to him that I needed to get going and I would come back another time.
He said, very sarcastically, “Well there’s nothing I can do about a 3 minute wait time.”
I responded, “It’s been more than 3 minutes and I don’t appreciate your sarcasm.”
Ugh. I came unglued.
I told him I had somewhere I needed to be and asked him to give me back the paperwork. (You know, the paperwork that has my birthday, personal information, etc.)
He gave it to me and I walked out.
As I looked at the paperwork, I saw he gave me the wrong one.
When I walked back into the lab (and still, there’s no one at the front desk)…I pop my head in the back and I see him complaining about me to another employee. Now, of course I didn’t hear the exact conversation. But, his body language, stance, and facial expression exactly told me what they were talking about. Me.
I said, “I’m right here!!!!!!!!!!!!!!!!!!” so that he could see me and know that I saw him.
I told him that he gave me the wrong paperwork. He handed me mine, with my name on it, and asked if I was coming back that day or the next. I wish I would have said to him, “Well, if you’re working tomorrow then that’s a big fat no.” But, I didn’t. I said something like, “I’m not sure.”
Here’s the thing: I have been around quite a few blocks since diagnosis. I WILL NOT TOLERATE being spoken to as anything less than a human being. I don’t care if you judge me because I don’t have insurance, or whatever. I don’t care if you hate your job. I don’t care if you got a ticket on the way to work or forgot your phone at home. If you work in the medical field you should have common courtesy. And, if you do not, then I will raise holy hell to make sure you don’t treat another person inappropriately.
I filed a complaint.
On top of everything else I must manage in my daily life, I don’t appreciate this added stress and disrespect. I will fight for respect. Yet, here’s the kicker: Why would I have to fight for it? Why isn’t it a given in the medical field, you know?