I’m not sure if you remember my thyroid drama and what’s been unfolding since October 2018. To briefly recap: I had thyroid cancer in 2003, total thyroidectomy (we thought), RAI 2004, follow up surgery 2006… (finally) got diagnosed with Cowden Syndrome in 2011. However, last year when I had my usual thyroid ultrasound “something” was found. Cut to thyroid MRI and 2 fine needle biopsies we still DO NOT know what this “something” is. Lymph node? Malignancy? I don’t even know what other options it could be; I just know that my doctor still does NOT KNOW what it is.
Friday morning I was set to have my 3rd fine needle biopsy. Also, I changed insurance in April of this year, which means everything I had scheduled had to be canceled, I had do jump through new hoops to get XYZ approved/authorized, blah blah blah freaking blah.
So, I DID GET an authorization for Friday’s appointment; however, it was “coded” as an office consultation, and not a procedure. I made more phone calls, wasted more of my time, called everyone and their dog (insurance and clinic) to tell them the authorization needed to be adjusted to reflect what was happening this morning. Or, rather, what was SUPPOSED to happen this morning.
Of course I called the clinic this week to make sure they had the correct authorization.
“Oh, don’t worry Heather. We will run it through as an urgent auth. but still come on Friday it will be OK.”
Oh balls. The clinic should know me by now that I just don’t “come to visits” without making sure everyone has done their job. I am not getting stuck with some random bill that is not my responsibility to pay.
Sadly, the clinic’s employee didn’t do what he was supposed to do from JULY FREAKING 2nd. I called then and told him about the incorrect code on the auth. I had received.
This is so dumb I can’t even see straight. From someone who is living with some very complicated medical conditions, I shouldn’t have to babysit all these people to make sure they do their damn job.